Please email us at email@example.com or by calling 818-839-5925 during the hours of 9 AM – 5 PM EST.
TERMS OF PURCHASE AND REFUND POLICY
EcomAgora™, Ecom Agora University, Jexcell Group, LLC and all subsidiaries or affiliated brands under the EcomAgora umbrella (hereinafter referred to as “Company”, the “Companies”, “EcomAgora”, “We”, “Us” or “Our”) stand behind our products and your satisfaction is very important to us. All purchases made from us (including all related website properties, sales over the phone, live event, virtual event or on-site purchases) are covered by the following policies.
No Guarantee of Results. We do not guarantee any results from the use of our products or services and we do not offer legal advice. Entrepreneurship involve risk and hard work. Always consult with your professionals. Any testimonials showing our success or our students’ success are not to be interpreted as common, typical, or expected. It takes education, drive and hard work to reach your goals.
Gift Certificates and Coupon Codes. If you have received a coupon code for free merchandise or a gift certificate for merchandise from the Company or any of its affiliates, the coupon code or gift certificate is only good for a single use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are nonrefundable and not eligible for exchange or store credit. Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
EcomAgora University, Legacy Bundle, Pre-Built Shopify Store
There is no refund at all on any digital products. You will receive access to your training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately so we can resolve the issue.
If you have subscribed to the individual program (month-to-month, quarterly or yearly), you can cancel your subscription by contacting our Customer Support Department. On the contact form please select “Cancel paid service (individual account)” and follow the prompts. Please be advised that the cancellation of the subscription is effective in the rebill period in which you have cancelled. There are no refunds regardless of usage of the product.
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back.
Please be advised that any and all agreements for downloadable/digital products are NOT subject to refund or store credit. We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement or your Agreement will be converted into a month-to-month Agreement. Any cancellations submitted prior to the full term of the agreement will only cancel the auto renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full.
ALL BUILD OUT FEES AND SET UP FEES ARE NONREFUNDABLE AS THEY ARE SERVICES RENDERED TO CREATE YOUR ACCOUNT.
Cancelling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at anytime you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.
Purchase of a Company training module does not grant rights to the buyer to share, reproduce or resell the product in any way.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.
EcomAgora University or EcomAgora 1on1 University
There are no refunds for the program and no refunds or credit for any missed calls. No part of the program, including any gratis tickets, passes or invitations, are transferable to another person. It is incumbent upon the Mentee to dial in to the calls and follow the schedule. Please refer to the remaining Terms of Purchase and Refund Policy for our online community guidelines.
Mentee Affiliate Program
Mentees who are participating in the Mentor Affiliate Program from March 2, 2021 and forward are entitled to receive "earned" commissions for any program they sell as an Affiliate Mentee. Please be advised that commissions under this program are paid out after 60 days, on the 15th of the following month after the 60 days have passed. Earned commissions are those commissions that have cleared payment and have not been subject to a chargeback. Any unearned commissions are subject to a 45-day claw back period.
If a product or service is purchased utilising a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to and will not be refunded. Access to any digital product or platform will be removed. Any payment plans that include live events must be paid in full 60 days prior to the event date or your ticket will be forfeited, and you will receive a store credit in the amount paid up to 60 days of the date of the event.
OFFERS, DEALS, PROMOTIONS, BONUS ITEMS AND GIFTS WITH PURCHASE
Offers and discounts may not be combined.
Bonus Guarantee on All Deals, Products and Services
If at any time you purchase an item, ticket or digital product and in the future a bonus or free gift is offered under the same exact terms of purchase, we will guarantee you receipt of that bonus or free gift while supplies last or within 3 months of purchase. If the bonus or free gift item is a ticket or a ticket upgrade to a live event, fulfilling this guarantee will be subject to availability as certain ticket levels and events have limited seating and availability. ONLY AVAILABLE WHILE SUPPLIES LAST.
Purchases from an Affiliate
Any purchase made through a third-party affiliate is subject to the affiliate’s terms and conditions. Any requests from refunds should be made directly to the affiliate from whom the product or service was purchased. Be sure to save your invoice and receipts from any affiliate purchase so that we may direct you to the proper party should an issue arise.
If your account is in arrears or not in good standing for any reason, then any special offers, flash sales, deals, bonuses, gifts with purchase, coupons, discounts and incentives are not available for use.
OFFERS, DEALS, PROMOTIONS, BONUS ITEMS AND GIFTS WITH PURCHASE FROM AFFILIATES, SPONSORS OR CO-VENTURERS
From time-to-time, EcomAgora™ and the Jexcell Group, LLC may host, co-host or co-venture with an affiliate, business associate or sponsor at an event or for a special promotion. As such, some of the items or deals may not be purchased from EcomAgora™ or any of the Jexcell Group brands. If you purchased an item from an affiliate, business associate or sponsor you are subject to the terms of their purchase and we are not able to provide any exchanges or refunds. Please contact the affiliate, business associate or sponsor on your receipt from your purchase for their policy and instructions.
Any item purchased from an affiliate that is to be fulfilled by an affiliate will require the purchaser to communicate with the affiliate regarding any customer service or technical issues. We cannot guarantee or provide a refund or credit on items we do not fulfill.
Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made. This policy was last updated on March 2, 2021.